Personalized services to meet your needs

From the moment you become a Watermark campus, we work to understand your goals and challenges, anticipate your needs, and make sure you’re supported every step of the way. From initial configuration and deployment to full system optimization, Watermark’s client services team is here to help you reach your assessment, accreditation, and reporting goals. Our team has helped 1,700+ partner institutions collect meaningful student feedback, tell faculty stories, promote campus offerings to prospective and current students, and drive continuous improvement in institutional effectiveness.

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Get up and running quickly

Watermark’s proven implementation methodology uses best practices and time-tested strategies for success, giving you a strong foundation to manage critical campus processes. Our team will help you define your goals and project timeline, configure your system, and validate the solution once it’s live. Implementation sessions include hands-on training and incorporate train-the-trainer strategies, change management best practices, and communications guidelines to ensure successful campus roll-out.

We're with you every step of the way

Whether you need training, a system tuneup, or integration help, our professional services team is here for you.

Configuration services

We help with the heavy lifting so you can get up and running faster. Our configuration team can help build rubrics, templates, and surveys, create standards and outcomes, make interface modifications, and even help with data entry.

Optimization services

Is your system working its hardest for you? We review your rubrics, surveys, workspaces, and more to make sure your Watermark solution is configured for optimum performance, identify areas for improvement, and help you meet your goals with fewer obstacles.

Integration and data services

Watermark’s turnkey integrations are simple to set up, but if you’re working with a new system, or just need a little extra help, our team is ready to assist. Before you flip the switch, we can also analyze your files to make sure they meet our data import requirements and best practices.

We make YOU an expert

  • We offer personalized, instructor-led training sessions with content that aligns with your team's specific needs
  • Every training session is recorded and sent to you for future reference
  • Starting in 2021, you can earn your training certificate, signaling you have the skills to move your institution forward

Our fee-based training and consultation packages help you get the most from your Watermark solution. Need new administrator training? A system refresher? Help optimizing your data collection processes? Our training packages give you quick and easy access to Watermark experts who will help you build your own expertise.

Support when you need it most

Our best-in-class support team is here to answer all your questions – big and small – with extended hours on nights and weekends and 24/7 email support. You’ll get timely resolution to your issues and access to the resources you need to be successful, including a complete online, self-serve knowledge base. If you have questions or need help, we’re here for you.

Ready to get started?

Your client success manager can help you choose the right services package for your project. If you're new to Watermark, let's schedule a demo!

Award-winning service and strategy

Excellence in customer service award
Edtech breakthrough award 2020
Edtech trendsetter finalist award 2020