We’re Here to Help

We work hard to understand your goals, anticipate your needs, and provide support that lets you use your Watermark system with confidence every step of the way.

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Dedicated Implementation Support

Get the most from your Watermark system.

From initial configuration and deployment to full system optimization, we’re here to help you succeed. Led by a dedicated Implementation Project Manager, your Implementation Team works closely with you to ensure your new system is tailored, configured, and deployed to your campus’ specifications. After implementation, your Client Partner will be there to ensure your ongoing success with helpful resources, product guidance, and best practice advice.

We’ve Got You Covered

Annual User Conference

Watermark Engage brings the client community together to interact over two days of informative sessions, hear from leading experts, and network with peers from colleges and universities both here and abroad.

Flexible Training

In addition to offering a variety of opportunities for onsite and online training, we also dedicate two days at Watermark Engage for hands-on training courses with tracks designed for new and advanced users.

Online Resources

We maintain an online knowledge base to ensure all users have access to documentation on system functionalities. Our library of resources includes detailed user guides, quick tutorials, how-to videos, and FAQs.

Product Support

Rest easy with technical support when you need it. Email support@watermarkinsights.com anytime for assistance, or call us at (800) 311-5656 on Monday-Thursday 8am-9pm, Friday 8am-7pm, and Sunday 5-10pm (Eastern).

Dedicated Client Partner

To help you maintain momentum after implementation, your dedicated Client Partner provides ongoing resources and best practice guidance to ensure your campus gets the most from your Watermark system.

Client Community

Client input goes a long way to help shape our product development. Our Knowledge Ambassador program offers clients a rich forum to network with other users and share valuable feedback from their campus community.

"There are very few products that we work with in higher ed that have support I would recommend. But Watermark is always available via email and phone whenever you need them. They're available to faculty and students, which really gives us a level of comfort using this on our campus."

Dr. Karen Pettito, Director, School of Education, West Virginia Wesleyan

Want to see what Watermark can do for your institution?

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