Often, new initiatives on campus can lead to a significant cultural shift and an increase in time invested for key institutional staff – time they often don’t have to spare. In some ways, it was fortunate that our First Year Experience (FYE) program with North Central State College began just weeks before COVID-19 shut down the country.
With staff pushed to their limits, Watermark consultants were there to support further adoption of the retention software platform, initially launched in April 2019 and needed more than ever in a remote world. Through a combination of calls, training, support and reporting, Watermark worked with campus leaders to ensure that their use of the platform drove forward institutional goals, new processes, and wider campus adoption.
