Winning faculty buy-in

What to expect

When rigid legacy software bottlenecked California State University, Los Angeles’s retention, tenure, and promotion (RTP) process, they knew they needed a change.

Starting with a quick win, Cal State LA implemented Watermark Course Evaluations & Surveys (CE&S) within a few weeks, reducing deployment time to under 30 minutes and boosting response rates to a campus-wide average of 36% (with some classes hitting 80%+).

Now, they are leveraging that momentum to roll out Watermark Faculty Success.

Join Dr. Elizabeth Heise, Associate Vice President of Faculty Affairs at Cal State LA, to explore the exact change management playbook used to secure faculty buy-in and protect localized college processes.

What you’ll learn:

• Leveraging early wins: How rapid CE&S success built the momentum and trust needed to tackle RTP.
• Ditching legacy tech: Why Cal State LA left a restrictive platform to regain control of faculty workflows.
• Smart change management: The communication roadmap and support structures used to drive zero-friction adoption.
• Protecting what works: How to scale a university-wide system while preserving unique college workflows.
• The integration payoff: How connecting Faculty Success and CE&S saves hours of admin time.