Watermark’s mission is to put better data into the hands of administrators, faculty, and students everywhere in order to empower them to connect information and gain insights into learning which will drive meaningful improvements. We support hundreds of higher education institutions and millions of users with varying needs. We are committed to ensuring digital accessibility for everyone including people with disabilities by applying the relevant accessibility standards.
Watermark ensures accessibility is considered at all stages of product development from design to launch and is continually working to enhance the accessibility of our products. Specifically, we take the following measures to support designing and building accessible products:
- Including accessibility throughout our internal policies governing product development and support
- Integrating accessibility into our procurement practices
- Providing continual accessibility training for our staff
- Assigning clear accessibility targets and responsibilities
- Employing formal accessibility quality assurance methods
- Providing employees with different forums to help them stay updated on accessibility best practices
Conformance status
The Web Content Accessibility Guidelines (WCAG) provides guidance for designers and developers (for both websites and products) to improve accessibility for everyone including people with disabilities. It defines three levels of global conformance standards: Level A, Level AA, and Level AAA. Watermark has adopted WCAG 2.2, level A and AA as our go forward target for conformance. Conformance status for individual products is detailed on applicable Accessibility Conformance Reports (VPATs), which may be shared upon request to support@watermarkinsights.com.
Feedback
We welcome your feedback on the accessibility of our products. Please let us know if you encounter accessibility issues by contacting our support team at support@watermarkinsights.com.
Compatibility with browsers and assistive technology
We design and develop our products to be compatible with the following combination of browser and screen readers. Compatibility of other assistive technologies may be available upon request.
| Browser | Screen Reader |
| Chrome | NVDA |
| Chrome | JAWS* |
| Safari | VoiceOver* |
| Firefox | NVDA |
| Firefox | JAWS* |
*We recommend the use of Chrome and NVDA, and currently test with this combination by default. If you notice issues while using JAWS or VoiceOver, please report them to Watermark Support
Note: We do not currently recommend or support the use Internet Explorer and assistive technology.
Technical specifications
Accessibility of Watermark products relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- WAI-ARIA
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Limitations and alternatives
Despite our best efforts to ensure accessibility of products, there may be limitations. Please refer to the Accessibility Conformance Reports (VPATs) for any known issues. These reports are updated regularly and are available upon request from support@watermarkinsights.com. Our support team is also equipped to provide work arounds, where possible. Please contact us if you observe any additional issues.
Our support for the accessibility community
Watermark has supported multiple events to improve accessibility in higher education, including Open AIR by Knowbility and Accessing Higher Ground. If your organization serves the accessibility community in higher ed and you have ideas to partner with us, please feel welcome to contact us using our contact form — we’d love to know!
Evaluation report
Accessibility Conformance Reports may be requested via email from support@watermarkinsights.com. Please be sure to specify the related product.
All questions can be sent to Watermark Support via email (support@watermarkinsights.com).