Middle Tennessee State’s 4-step strategy to drive user adoption

What To Expect

New software means a new way of working, and for many faculty and staff, accepting change can be difficult. At Middle Tennessee State University (MTSU), their plan to streamline faculty activity reporting and course evaluation administration meant getting team members on board with new systems.

Administrators quickly realized that user training and support was just one piece of the puzzle. With a focus on aligning their technology with process and policy, the team helped users see how Watermark Faculty Success and Course Evaluations & Surveys would simplify their day-to-day work.

In this webinar, you’ll learn:

• The four elements of an effective implementation and adoption strategy.
• How to create nuanced messaging that resonates with diverse audiences.
• How to balance short-term and long-term goals and keep users engaged throughout the timeline.

Presenters:

• Brian Hinote, Professor and Vice Provost for Data Analytics and Student Success, Middle Tennessee State University
• Teresa Ojeda, Business Process Specialist, Middle Tennessee State University