Accessibility statement for Watermark products

Our Commitment

Watermark is committed to ensuring that all users, including those with disabilities, can equitably access and benefit from our products.

We design accessibility into our products from the start and continue to enhance accessibility through every stage of the product lifecycle. Our aim is to meet or exceed global accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.2 Levels A and AA and the European standard EN 301 549.

How We Build Accessible Products

Watermark maintains a comprehensive accessibility program featuring internal policies, technical standards, and ongoing training. We have a dedicated accessibility team and established processes to ensure accessibility is integrated in every aspect of our work:

• Inclusive Design and Development
  Accessibility is built into our UX design process and reviews. Development teams are required to code and test for accessibility during daily work.
• Accessibility as Policy
  Internal development policies mandate accessibility at every stage from design through release. Accessibility requirements are also included in our procurement practices.
• Staff Training and Support
  All staff receive accessibility awareness training during onboarding. All employees involved in product development receive additional accessibility training. We maintain internal communities of practice, promote additional training, and provide refresher training to keep teams current with evolving standards and tools.
• Testing and Quality Assurance
  We conduct automated and manual accessibility testing throughout our development process. Assistive technologies and keyboard navigation are part of formal QA workflows. Products are tested with combinations such as Chrome + NVDA, and a trained accessibility evaluator conducts annual audits.
• Issue Management and Feedback Resolution
  Accessibility issues identified through testing or user feedback are prioritized and resolved through our engineering pipeline. Workarounds are provided when necessary and applicable, and users can contact our support team anytime.
• User Testing and Community Collaboration
  When appropriate, we conduct user testing with individuals with disabilities in partnership with higher education institutions. We are also proud to support the broader accessibility community through events such as Open AIR by Knowbility and Accessing Higher Ground.

Accessibility Standards

Watermark develops its digital products to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Levels A and AA. These guidelines help ensure that our digital platforms are perceivable, operable, understandable, and robust for all users. We also align with the European standard EN 301 549 as required under the European Accessibility Act for applicable products and services.

Conformance Status

Accessibility is a continuous priority at Watermark. Each product undergoes regular auditing to assess conformance formally. 

• All Watermark Suite products are designed to meet WCAG 2.2 Level A and AA standards.
• Accessibility Conformance Reports (ACR/VPAT) are maintained and updated for all products and contain detailed conformance statuses. 

To request an Accessibility Conformance Report (ACR/VPAT) for a specific product, please email accessibility@watermarkinsights.com and specify the product name.

Limitations and Alternatives

Despite our best efforts, some accessibility limitations may arise. When known, these are detailed in the relevant Accessibility Conformance Reports (ACRs) for each product along with a remediation timeline.

If you encounter an accessibility issue, please report it to our accessibility team at accessibility@watermarkinsights.com, and our support team can recommend applicable workarounds while we address the issue. See our accessibility support page for more information.

Supported Browsers and Assistive Technologies

We test our products with common screen readers and browsers. The following are compatible combinations that we support:

• Chrome and NVDA (Recommended)
• Chrome and JAWS*
• Firefox and NVDA
• Firefox and JAWS*
• Safari and VoiceOver*

*While we support these combinations, Chrome + NVDA is our primary test environment. If issues arise with JAWS or VoiceOver, please report them to our team.

Note: Internet Explorer is not supported with assistive technologies.

Technical Specifications

Our web-based platforms rely on the following technologies to ensure accessibility and compatibility with assistive technologies:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These are required for proper functionality and conformance with WCAG and EN 301 549.

Feedback and Support

We welcome your feedback. If you have feedback, experience any barriers, or need help accessing any part of our platform, please contact us:

Watermark Accessibility Team

Email: accessibility@watermarkinsights.com

We aim to respond within 2 business days.

For additional accessibility related support information,  please see our accessibility support page for more information.

EU Enforcement Information

In accordance with the European Accessibility Act, users in the European Union who are unsatisfied with our response to an accessibility issue may contact their national enforcement body. A list of enforcement authorities is available via the European Commission.