Client Services
Our educational technology consultants efficiently and effectively leads your implementation and offers product training webinars, workshops, and certifications to help you become a power user.
Explore SessionsFrom day one through total success
With Watermark, you never walk alone. Many of us have worked in higher education, so we understand your goals and know what it takes to get the job done. That’s why we give you unprecedented levels of access to project managers, consultants, and experts so success is a foregone conclusion.
Meet your client experience team
Watermark’s client experience team is dedicated to your success. Our proven methodologies get you up and running quickly and focus on the foundational skills you need to meet your goals. We work together to create a seamless experience from start to finish.
Client Support
When you hit a roadblock, our best-in-class team is ready to help. Reach out with questions and get access to technical expertise 24/7 using email, phone, and self-service options.
Get SupportClient Success
Client Success Managers are trusted advisors, helping you make the most of your solution’s essential features. From developing strategic plans to supporting change management, we’re here for you.
Learn MoreImplementation that works
The implementation of your Watermark software is time-boxed and outcome-focused. Your Project Manager and Product Consultant guide you through implementation, training, and best practices, and offer time-tested strategies that support business process improvement and set you up for success using your Watermark tools. Our phased approach is tailored to your strategic goals and focused on finding ways to align with effective processes you already have in place, while identifying opportunities for both quick improvement and long-term progress.
Working side-by-side with your campus project team, we’re in this together.
- A dedicated Project Manager and Product Consultant guide you every step of the way
- 10 meetings for planning, launch, training, system validation with recommendations, and graduation
- Launch kits and best-practice guidelines to create a strategic plan and streamline business processes
- Hands-on, focused administrator training
- Standard data import to get you up and running quickly
- SAML SSO with Watermark Navigator
- Project Repository: Plan, communication hub, recordings, and all materials
- 24/7 email support
Once you’re up and running, Watermark offers an array of post-implementation services to support your school’s strategic plans and make sure your process improvement initiatives are a success. These include:
- Annual success reviews, including a thorough review of your system, configuration, and reports, followed by recommendations for improved usage and continued success
- Personalized, hands-on training for new features and recommendations for how best to incorporate them into your current processes
- Customized training sessions for faculty and staff, designed specifically with your goals and system configuration in mind
- New administrator training, including a review of the current system setup and basic administrative functions
- Process optimization reviews that help improve response rates, user engagement, reporting efficiency, and more to ensure you’re getting the most from your Watermark software
Extend your experience
- Annual Technical Reviews: In-depth review of the system, with ideas for improvement
- Training: Customized for faculty, new admins, and adding new modules
- Data Import Audit and Review: Ensures your system data is flowing correctly
What are the chances that you’ll have a change in leadership, team members, priorities, or the weather? Change is inevitable, so Watermark helps you plan ahead with services that help you stay on track to reach your goals. Here are a few of our most popular offerings.
Service options for every need
All Watermark education technology service packages include an Annual Technical Review, a dedicated Product Consultant, and a block of annual service hours. Packages can be customized to fit, and we work with your team to find the right combination of services and support to keep you on the path to continuous improvement.
Bronze
Recommended for all clients to keep up with new features and best practices. Supports a staged rollout of the system, with ongoing training for new modules.
Silver
Best for larger institutions to support annual faculty training, for those seeking accreditation within one to two years, and schools with minor change initiatives.
Gold
Best for large institutions and schools with major change initiatives, changes in leadership or administration, and those that need annual training for faculty and staff.
"Watermark has been absolutely fabulous -- truly A+ service. The support team is always very patient, takes time to answer my questions, and has helped me feel confident in guiding our students and instructors to use the system. No matter what the question is, large or small, they document my question and its resolution, so I can always go back and reference it."
Tonya Jones Student Learning & Licensure Coordinator/Certification Ombudsperson