From day one to total success

At Watermark, you never walk alone. Many of us have worked in higher education, so we understand your goals. That’s why we give you unprecedented access to consultants and experts to make your success a foregone conclusion.

Meet your Client Experience Team

These teams are dedicated to your success.

Client Services

This team leads your implementation and offers product training webinars, workshops, and certifications to help you become a power user.

Explore sessions
Client Support

Our best-in-class team is available 24/7 and offers a variety of ways to get in touch.

Get support
Client Success

Client Success Managers are your trusted advisors, making sure you make the most of your Watermark products and services.

Learn more

Implementation that works

  • A dedicated Project Manager and Product Consultant guide you every step of the way
  • 10 meetings for planning, launch, training, system validation with recommendations, and graduation
  • Templates and best-practice guidelines to streamline processes
  • Hands-on, focused training for three administrators
  • Standard data import to get you up and running quickly
  • SAML SSO with Watermark Navigator
  • Project Repository: Plan, communication hub, recordings, and all materials
  • 24/7 email support

Extend your success

  • Annual Technical Reviews: In-depth review of the system, with ideas for improvement
  • Training: Customized for faculty, new admins, and adding new modules
  • Data Import Audit and Review: Ensures your system data is flowing correctly

Is there any chance there’s a change in leadership, team members, priorities, or the weather? Change is inevitable, so plan ahead with services to help you stay on track to reach your goals. Here are a few of our most popular offerings.

Service options for every need

All service packages include an Annual Technical Review, a dedicated Product Consultant, and a block of annual service hours. Packages can be customized.

Bronze

Recommended for all clients to keep up with new modules in a staged rollout, training

Silver

Best for larger institutions for annual faculty training, accreditation within two years

Gold

Best for large institutions with major change initiatives, including faculty training

Want to know more? Let's talk.